Cancellation and Refund Policy

Last updated: 18 August 2026

This policy explains the cancellation and refund conditions that apply to services purchased through the Iran Train Ticket website at irantrainticket.com.

Please read this policy carefully before completing your purchase. By placing an order and accepting the booking terms, you confirm that you have read and accepted the Cancellation and Refund Policy applicable to your reservation.

This policy should be read together with the website’s Terms and Conditions.

1. Service Provider and Licence

Iran Train Ticket is operated by and forms part of Markar Travel.

Markar Travel is an officially registered Iranian travel agency authorised to sell passenger train tickets for the Iranian railway network.

Iran Train Ticket provides ticket search, order registration, booking coordination, ticket purchase and ticket-issuing services in cooperation with railway companies, bus operators and other authorised service providers.

Some services may also be subject to the specific conditions of the relevant transport operator. Any operator-specific condition that increases a cancellation charge or reduces the refundable amount must be disclosed to the customer before payment.

2. Scope of This Policy

This policy currently applies to:

• Train tickets purchased through Iran Train Ticket;
• Bus tickets purchased through Iran Train Ticket;
• Other services expressly stated to be covered by this policy during the booking process.

Rail tours, railway station transfers, accommodation and combined travel packages may be subject to different cancellation conditions. Any service-specific cancellation conditions must be presented to the customer before payment.

3. Reference Currency for Payments and Refunds

The Euro (EUR) is the reference currency for all prices, payments, charges and refunds processed by Iran Train Ticket.

All payments made to this website are recorded and processed on a Euro basis. The reference amount for each transaction is the amount in Euros shown in the payment confirmation and booking details and received by Iran Train Ticket.

If a booking is cancelled, the refund will be calculated on the basis of the Euro amount received by Iran Train Ticket in the original transaction, rather than the equivalent value of that amount in another currency on the payment or refund date.

If a customer’s bank, card issuer or payment provider converts the transaction into another currency:

• The exchange rate is determined by the customer’s bank or payment provider;
• Iran Train Ticket is not responsible for exchange-rate differences between the payment and refund dates;
• Currency-conversion fees charged by the customer’s bank or card issuer are not refundable by Iran Train Ticket;
• The refund issued by Iran Train Ticket will be based on the refundable Euro amount.

The refund cannot exceed the amount in Euros received in the original transaction.

4. Final Cancellation Deadline

A customer may cancel a ticket only until 12:00 noon, local time, three calendar days before the departure date.

After 12:00 noon three calendar days before the departure date, the ticket becomes non-refundable. No refund will be issued if the customer cancels or does not use the ticket after this deadline.

This restriction applies to voluntary cancellations made by the customer. It does not apply where the transport operator cancels the journey or where Iran Train Ticket is unable to issue the purchased ticket.

5. Time and Date Calculation

The “departure date” means the calendar date printed on the ticket.

All deadlines in this policy are calculated according to the local time at the place of departure. For journeys departing from Iran, the official time in Iran applies:

Iran Standard Time — UTC+3:30

Cancellation periods are calculated by calendar days, not only by the number of hours remaining before departure.

The time at which a cancellation request is received through one of Iran Train Ticket’s official communication channels will determine the applicable cancellation charge.

6. Cancellation Charges

6.1. Cancellation by 12:00 Noon Two Weeks Before Departure

If a cancellation request is received by and including 12:00 noon, fourteen calendar days before the departure date:

• 25% of the base ticket price will be deducted as a cancellation charge;
• The costs of processing and completing the cancellation will be deducted;
• Any non-refundable payment gateway or payment service provider fee will be deducted;
• The remaining amount will be refunded in Euros.

Before the deduction of cancellation-processing costs and payment fees, 75% of the base ticket price is refundable.

6.2. Cancellation After the Two-Week Deadline and by 12:00 Noon One Week Before Departure

If a cancellation request is received after 12:00 noon fourteen days before departure and by and including 12:00 noon seven calendar days before the departure date:

• 35% of the base ticket price will be deducted as a cancellation charge;
• The costs of processing and completing the cancellation will be deducted;
• Any non-refundable payment gateway or payment service provider fee will be deducted;
• The remaining amount will be refunded in Euros.

Before the deduction of cancellation-processing costs and payment fees, 65% of the base ticket price is refundable.

6.3. Cancellation After the One-Week Deadline and by 12:00 Noon Three Days Before Departure

If a cancellation request is received after 12:00 noon seven days before departure and by and including 12:00 noon three calendar days before the departure date:

• 55% of the base ticket price will be deducted as a cancellation charge;
• The costs of processing and completing the cancellation will be deducted;
• Any non-refundable payment gateway or payment service provider fee will be deducted;
• The remaining amount will be refunded in Euros.

Before the deduction of cancellation-processing costs and payment fees, 45% of the base ticket price is refundable.

6.4. Cancellation After 12:00 Noon Three Days Before Departure

If a cancellation request is received after 12:00 noon three calendar days before the departure date:

• The ticket is non-refundable;
• No amount will be refunded for the ticket price, service charges, processing costs or payment fees;
• An unused ticket will also be treated as a no-show after the scheduled departure time.

7. Summary of Cancellation Charges

Time the cancellation request is received	Deduction from base ticket price	Initial refundable percentage
By 12:00 noon, 14 days before departure	25%	75%
After that deadline and by 12:00 noon, 7 days before departure	35%	65%
After that deadline and by 12:00 noon, 3 days before departure	55%	45%
After 12:00 noon, 3 days before departure	100%	No refund

Cancellation-processing costs and non-refundable payment fees will be deducted from the refundable amount shown in the table.

8. Cancellation-Processing and Payment Fees

In addition to the percentage-based cancellation charge, the following costs may be deducted from the refund:

• The actual cost of reviewing and processing the cancellation request;
• The cost of coordinating the cancellation with the transport operator;
• The cost of completing the cancellation procedure;
• Any non-refundable payment gateway or payment service provider fee;
• Any refund-processing fee charged by the payment service provider.

These costs must:

• Be disclosed to the customer before the purchase is completed or in the booking summary;
• Be proportionate to the actual cost of providing the service;
• Be shown separately in the refund calculation;
• Not be created or imposed without prior disclosure only after a cancellation request is made.

If the payment gateway or payment provider returns all or part of a relevant fee to Iran Train Ticket, the returned amount must not also be deducted from the customer’s refund.

9. Refund Calculation

The final refund is calculated as follows:

Final refund in Euros =
Refundable percentage of the base ticket price
minus cancellation-processing costs
minus non-refundable payment gateway fees
minus any other disclosed and applicable costs

Example

If the base ticket price is €100 and the request is made during the 25% cancellation-charge period:

Base ticket price: €100
Cancellation charge: €25
Initial refundable amount: €75

Cancellation-processing costs and any non-refundable payment gateway fees will then be deducted from the €75 initial refundable amount.

If the same €100 ticket is cancelled during the 55% cancellation-charge period:

Base ticket price: €100
Cancellation charge: €55
Initial refundable amount: €45

Cancellation-processing costs and any non-refundable payment gateway fees will then be deducted from the €45 initial refundable amount.

These examples are provided only to explain the calculation method.

10. Official Communication and Cancellation Channels

The official Iran Train Ticket communication channels are:

Email: info@irantrainticket.com
WhatsApp: +98 933 440 6373
Website: https://irantrainticket.com/

A cancellation request must be submitted through one of the following official channels:

• The Manage Booking section or the customer’s account on the website;
• Email to info@irantrainticket.com;
• WhatsApp message to +98 933 440 6373.

Requests sent to other email addresses, telephone numbers, social media accounts or messaging accounts not listed on this page may not be recognised as official cancellation requests.

11. Information Required for a Cancellation Request

A cancellation request must include:

• The booking reference number;
• The full name of the passenger or passengers;
• The journey route;
• The departure date and time;
• The email address used for the booking;
• The telephone number used for the booking;
• Confirmation of whether the request applies to the entire booking or only to selected passengers.

An incomplete request may not be processed until the required information has been provided.

For requests submitted by email, the time at which the email is received by info@irantrainticket.com will be used as the official submission time.

For requests submitted through WhatsApp, the time at which the message is delivered to the official Iran Train Ticket WhatsApp account will be used, provided that the message includes the booking reference and a clear request to cancel.

12. Confirmation of Receipt

After receiving a cancellation request, Iran Train Ticket will send an acknowledgement through email, WhatsApp or the customer’s account.

An acknowledgement confirms only that the request has been received through an official channel. It does not constitute final confirmation of the cancellation or the refundable amount.

The final refundable amount will be determined after checking the ticket status, submission time, transport operator’s conditions and applicable costs.

13. Cancellation Department Working Hours

Normal cancellation-processing hours, based on Iran Standard Time, are:

• Saturday to Wednesday: 9:00 a.m. to 4:00 p.m.
• Thursday: 9:00 a.m. to 1:00 p.m.
• Fridays and Iranian public holidays: Closed

Requests received outside these hours will be reviewed on the next working day. However, the time at which the request was received through an official channel will be preserved when determining the applicable cancellation period.

14. Partial Cancellation of a Booking

Where a booking includes more than one passenger, the customer may request cancellation for only some passengers if permitted by the transport operator.

The percentage-based cancellation charge will be calculated against the base ticket price of each cancelled passenger.

A cancellation-processing cost may apply to each separate cancellation request. The way in which this cost is calculated must have been disclosed before purchase.

15. Refund Method and Processing Time

After reviewing the request, Iran Train Ticket will inform the customer of:

• The result of the cancellation request;
• The deductions applied;
• The final refundable amount in Euros.

Where a refund is approved, Iran Train Ticket will endeavour to initiate the refund within 14 calendar days, unless the delay is caused by the transport operator, bank, payment provider or circumstances outside the reasonable control of Iran Train Ticket.

Refunds will normally be issued through the original payment method.

Website credit, vouchers or alternative refund methods will be used only with the customer’s express agreement.

The time required for the refunded amount to appear in the customer’s account may depend on the customer’s bank, card issuer, payment provider and country of card issuance.

16. Currency Conversion and Banking Costs

Refunds are issued on the basis of the refundable amount in Euros.

If the customer’s card or account is denominated in another currency, the Euro refund will be converted by the customer’s bank, card issuer or payment provider.

Unless caused by an error by Iran Train Ticket, Iran Train Ticket is not responsible for differences arising from:

• Exchange-rate fluctuations;
• The exchange rate applied by the customer’s bank;
• Currency-conversion charges;
• Charges imposed by the customer’s bank or card issuer;
• Intermediary bank charges;
• The time difference between the payment and refund transactions.

17. Cancellation by the Transport Operator

If the transport operator cancels the journey, or if Iran Train Ticket is unable to issue a paid ticket, the deadlines and charges applicable to voluntary customer cancellations will not apply.

Subject to availability and the circumstances, the customer may choose one of the following:

• A refund of the Euro amount received for the service that was not provided;
• An alternative journey;
• A change of travel date, where available.

In these circumstances:

• No percentage-based cancellation charge will be deducted;
• No cancellation-processing cost will be charged;
• No separate cancellation fee will be charged;
• Website credit or a voucher will not replace a monetary refund without the customer’s agreement.

18. Changes to Travel Date, Route or Passenger Information

A request to change a travel date, route, passenger name, passport number or other passenger information is not necessarily treated as a cancellation.

The possibility of making a change depends on the transport operator’s rules and the ticket status. If the change requires cancellation of the original ticket and issuance of a new ticket, this Cancellation and Refund Policy will apply.

All applicable charges, fare differences and service costs must be disclosed to the customer before the change is completed.

19. Incorrect Passenger Information

The customer is responsible for checking the following information before payment:

• Full passenger name;
• Date of birth;
• Passport information;
• Origin and destination;
• Departure date and time;
• Number and details of passengers.

If incorrect information results in rejection of the ticket, reissuance costs or a missed journey, any refund will be subject to the operator’s rules and the cancellation periods set out in this policy.

If the error was caused by Iran Train Ticket, the customer will not be charged an additional service fee to correct it.

20. Refund Complaints and Reviews

If a customer disagrees with a refund decision or calculation, they may request a review through either of the following official channels:

Email: info@irantrainticket.com
WhatsApp: +98 933 440 6373

The review request should include:

• The booking reference;
• The date of the original cancellation request;
• The reason for the dispute;
• Any relevant documents or correspondence.

Iran Train Ticket will respond within a reasonable period and will aim to provide the review outcome within 10 working days.

Nothing in this policy restricts any mandatory right the customer may have to contact their bank, card issuer, competent authority or applicable dispute-resolution body.

21. Changes to This Policy

The version of this Cancellation and Refund Policy presented to and accepted by the customer at the time of purchase will apply to that booking.

Later changes will not retrospectively reduce the customer’s rights in relation to an existing booking unless the change is required by applicable law.

The date of the latest revision will be displayed at the beginning of this page.

22. Service Provider Information

Website: Iran Train Ticket
Operating Travel Agency: Markar Travel
Country of Registration: Iran
Email: info@irantrainticket.com
WhatsApp: +98 933 440 6373
Website: https://irantrainticket.com/

Iran Train Ticket is operated by and forms part of Markar Travel, an officially registered Iranian travel agency authorised to sell passenger train tickets for the Iranian railway network.